The Computer Medics is a safe and efficient way to solve all your computer problems either onsite or remotely. In ALL cases you must grant us permission before we can access your computer. For our remote services we use the program called Teamviewer to ensure your safety. A password, generated automatically and will change each time you use the program, will always to ensure your privacy and give you peace of mind. Please look up teamviewer or ask us if you have any privacy questions.